go-centric is a specialist contact centre outsourcer based in the heart of Glasgow. With over 20 years’ experience of delivering end-to-end customer contact solutions, we excel in operational excellence and fantastic service.
Helping our clients and customers with problems they are facing – making their lives easier- and delivering friendly and seamless service are key to our offer. We service customer interactions in the most efficient, user-friendly and cost-effective way. This includes the use of all channels: 24/7/365 call handling, emails, texts/IM, social media and live chat.
Our committed team provide a range of products and services, to help you deliver an outstanding customer experience and make your business more efficient.
On-Demand Contact Handling Services
Out-of-Hours and Emergency Contact Handling Services – Shared or Dedicated Model
BPO Contact Centre Omni-channel Services
Outbound Sales and Service
Contingent Services (such as support during the COVID-19 Pandemic).
Testimonials
Don’t just take our word for it. See what everyone’s saying about go‑centric.
High standards
GasSure have worked with go-centric for many years. The service provided by the team is to a high standard. GasSure has a good working relationship with go‑centric and hope to continue with this service for many years.
Peace of mind
Our factoring team has been able to get on with their day jobs, in the knowledge that our tenants and owners are able to make payments in a secure and PCI compliant environment. Having a contact centre solution that takes on the risk of PCI compliance gives us peace of mind and allows us to deliver value to the customers and communities that we support.
Invaluable
Having used go‑centric now for over 10 years I have found them to be invaluable for my business.
All staff have been courteous, very helpful and very professional in dealing with enquiries for my marketing business. I would gladly recommend go‑centric to anybody running a small, medium or even large business for customer or enquiry handling.
Fantastic Service
We have been working with go-centric for the last 5 years, acting on our behalf as our customer service call-handing department. go-centric provide a fantastic service and are always reactive to our changes of processes. I attend regular service reviews where go-centric are always open to change and helping to look at new ways to develop and improve our services. go-centric handle some of highly demanding tier-one supermarkets, who I would not trust just any call-handling service to manage on our behalf.