We're here to help you grow

For our customers, our people and our community, our goal is growth. It’s why you need to go‑centric. Save costs on headcount, office space, training and recruitment by using our outsourcing services and leverage our expertise, business intelligence and consultancy to transform the future of your business.

We’re great at what we do

You’re in the hands of experts. Delivering fantastic service is our speciality. We care about the happiness of your customers as much as you do and it’s our job to improve the end to end customer experience. Let’s play to our strengths, you do what you do best and leave us to focus on keeping your customers happy, as ambassadors of your brand.

Our services are totally flexible and scalable

From one-man bands to big brands, we can help. We work with all types and sizes of companies, from small retailers or leisure businesses, to utilities, housing associations, public sector organisations and high street brands. Our services can be flexed as pay as you go, so you are not paying for anything that’s not adding value to your business.

Partnership approach

“go-centric has provided Central and Cecil with a consistent and measurable contact centre solution that meets the changing needs of our residents and service users. We are delighted to work in partnership with them.”

James Warne, Head of Property Services
Central & Cecil Housing Trust

Partnership approach

“The RCM have been working in partnership with go-centric since 2012 and during that time we have jointly created and launched the RCM Connect service with the aim of improving responsiveness to RCM members. go-centric have been flexible, creative and committed in their approach to helping us achieve this, and we are delighted to be working with them to continue delivering an excellent service for our members.”

Chris Truman, Director for Business Services
Royal College of Midwives

go-centric is a business process outsourcer based in Glasgow, with over 20 years of experience in managing end to end customer solutions.

We provide a range of products and services, to help you deliver an outstanding customer experience and make your business more efficient.

Omni-channel customer services

Inbound and outbound, telephony, email, social media, web chat, multi-lingual, customer retention and win back.

Customer Insights & Analytics

Real-time data and intelligence reporting, tailored dashboards, call recording access, customer satisfaction surveys.

Back office outsourcing

Membership services, administration, HR, Finance, DevOps.

Technology & Innovation

Contact centre software, bespoke system builds, customer apps, automation.

Testimonials

Don’t just take our word for it. See what everyone’s saying about go‑centric.

High standards

GasSure have worked with go-centric for many years. The service provided by the team is to a high standard.  GasSure has a good working relationship with go‑centric and hope to continue with this service for many years. Angela McBlain

Call Centre Manager, GasSure

Peace of mind

Our factoring team has been able to get on with their day jobs, in the knowledge that our tenants and owners are able to make payments in a secure and PCI compliant environment. Having a contact centre solution that takes on the risk of PCI compliance gives us peace of mind and allows us to deliver value to the customers and communities that we support. Jackie Reilly

Factoring Manager, Partick Housing Association

Invaluable

Having used go‑centric now for over 10 years I have found them to be invaluable for my business.

All staff have been courteous, very helpful and very professional in dealing with enquiries for my marketing business. I would gladly recommend go‑centric to anybody running a small, medium or even large business for customer or enquiry handling. Alex Baskerville

DM Designs

Fantastic Service

We have been working with go-centric for the last 5 years, acting on our behalf as our customer service call-handing department. go-centric provide a fantastic service and are always reactive to our changes of processes. I attend regular service reviews where go-centric are always open to change and helping to look at new ways to develop and improve our services. go-centric handle some of highly demanding tier-one supermarkets, who I would not trust just any call-handling service to manage on our behalf. Jenna Ward

Client Support Manager, Herbert Group

Our clients