About Us
Improving customer experience through service excellence
go-centric is a business process outsourcer based in Glasgow, with over 20 years of experience in managing end to end customer solutions.
Our organisation has a fantastic record of providing quality service and growth for our partners. We believe in working with people who share our passion for creating prosperity, for people and businesses.
Our purpose is to help people and businesses grow and prosper.
Passion
We are completely passionate about what we do
Teamwork
Individually excellent… together, unstoppable
Respect
We show respect to everyone
Integrity
We do everything with unyielding integrity and authenticity
Commitment
Customers are at the heart of everything we do
Talent
We recruit, nurture and grow talented people
Our history
1996
Founded as
Direct Call
2009
Re-branded as
Impact New Management
2010
multi-channel
introduced
2012
multi-lingual
introduced
2014
New office in
Glasgow city centre
2015
Social Media
Management introduced
2016
Live Chat
goes live
2018
PCI DSS
Accreditation
2019
Acquisition by HarperCo,
and rebrand to go-centric
Meet the team
David Harper
Chairman
Jo Mansell
Chief Operating Officer
Jennifer Wain
Marketing and Communications Director
Kelly Arrol
Service Delivery Director
Gillian Caldwell
Service Delivery Manager
Jamie Beal
Finance Director