About Us

Improving customer experience through service excellence

go-centric is a business process outsourcer based in Glasgow, with over 20 years of experience in managing end to end customer solutions.

Our organisation has a fantastic record of providing quality service and growth for our partners.  We believe in working with people who share our passion for creating prosperity, for people and businesses.

Our purpose is to help people and businesses grow and prosper.

Passion

We are completely passionate about what we do

Teamwork

Individually excellent… together, unstoppable

Respect

We show respect to everyone

Integrity

We do everything with unyielding integrity and authenticity

Commitment

Customers are at the heart of everything we do

Talent

We recruit, nurture and grow talented people

Our history

1996

Founded as
Direct Call

2009

Re-branded as
Impact New Management

2010

multi-channel
introduced

2012

multi-lingual
introduced

2014

New office in
Glasgow city centre

2015

Social Media
Management introduced

2016

Live Chat
goes live

2018

PCI DSS
Accreditation

2019

Acquisition by HarperCo,
and rebrand to go-centric

Meet the team

David Harper

David Harper

Chairman

Kelly Arrol

Kelly Arrol

Service Delivery Director

Jamie Beal

Jamie Beal

Finance Director

Gillian Caldwell

Gillian Caldwell

Service Delivery Manager