Technology & Infrastructure

Business Continuity Planning & Disaster Recovery

go-centric recognise the need to provide excellent customer care and service to our clients and their customers regardless of any potential issues to service delivery. We therefore have robust business continuity and disaster recovery solutions, including technology solutions and a separate disaster recovery site. Our policies and procedures and Disaster Recovery Plan ensure adherence to ISO27001 for mobile computing in remote locations and the necessary procedures and tasks required to maintain operations, thereby providing continued assurances that information security principles are observed at all times.

Real-time Information Suite for Clients

Our secure, cloud-hosted platform provides clients with secure access to in-progress inbound and outbound calls, in real-time. This real-time access also extends to dashboard reporting and data visualisation relating to inbound and outbound channels. No need for manually generated MI, excel spreadsheets or word documents emailed daily, weekly, monthly. We develop bespoke performance dashboards in partnership with our clients that they have direct access to at all times. Our team are able to utilise data analytics, Machine Learning and data visualisation to interrogate, visualise and unlock actionable insight, to help our clients identify trends, issues and potential improvements and enable informed decision-making.

Information Security

As part of our Information Security Management System (ISMS) we highlight the level of our commitment which is manifested in our adherence with ISO27001:2013, our PCI-DSS Level 1 certification, our compliance with the *GDPR (General Data Protection Regulation), our registration with the Information Commissioner’s Office in the United Kingdom and continual investment in staff awareness, training and development with regards to Information Security and Data Protection principles. Our commitment to ISO27001, GDPR, and Information Security extends to our suppliers and third-party contractors ensuring that our entire supply chain contributes to our security-centric approach.

Business Continuity Planning & Disaster Recovery

go-centric recognise the need to provide excellent customer care and service to our clients and their customers regardless of any potential issues to service delivery. We therefore have robust business continuity and disaster recovery solutions, including technology solutions and a separate disaster recovery site. Our policies and procedures and Disaster Recovery Plan ensure adherence to ISO27001 for mobile computing in remote locations and the necessary procedures and tasks required to maintain operations, thereby providing continued assurances that information security principles are observed at all times.

Business Continuity Planning & Disaster Recovery

go-centric recognise the need to provide excellent customer care and service to our clients and their customers regardless of any potential issues to service delivery. We therefore have robust business continuity and disaster recovery solutions, including technology solutions and a separate disaster recovery site. Our policies and procedures and Disaster Recovery Plan ensure adherence to ISO27001 for mobile computing in remote locations and the necessary procedures and tasks required to maintain operations, thereby providing continued assurances that information security principles are observed at all times.

Real-time Information Suite for Clients

Our secure, cloud-hosted platform provides clients with secure access to in-progress inbound and outbound calls, in real-time. This real-time access also extends to dashboard reporting and data visualisation relating to inbound and outbound channels. No need for manually generated MI, excel spreadsheets or word documents emailed daily, weekly, monthly. We develop bespoke performance dashboards in partnership with our clients that they have direct access to at all times. Our team are able to utilise data analytics, Machine Learning and data visualisation to interrogate, visualise and unlock actionable insight, to help our clients identify trends, issues and potential improvements and enable informed decision-making.

Information Security

As part of our Information Security Management System (ISMS) we highlight the level of our commitment which is manifested in our ISO27001:2013 accreditation, our PCI-DSS Level 1 certification, our compliance with the *GDPR (General Data Protection Regulation), our registration with the Information Commissioner’s Office in the United Kingdom and continual investment in staff awareness, training and development with regards to Information Security and Data Protection principles. Our commitment to ISO27001, GDPR, and Information Security extends to our suppliers and third-party contractors ensuring that our entire supply chain contributes to our security-centric approach.

Business Continuity Planning & Disaster Recovery

go-centric recognise the need to provide excellent customer care and service to our clients and their customers regardless of any potential issues to service delivery. We therefore have robust business continuity and disaster recovery solutions, including technology solutions and a separate disaster recovery site. Our policies and procedures and Disaster Recovery Plan ensure adherence to ISO27001 for mobile computing in remote locations and the necessary procedures and tasks required to maintain operations, thereby providing continued assurances that information security principles are observed at all times.