Central and Cecil

Case study

Delivering efficiency

Central and Cecil Housing Trust provides person-centred care and support and housing to vulnerable people, including frail older people; active older people and people with mental health support needs.

We provide a first point of contact for tenants where they require emergency repairs or maintenance support, specifically out with normal office working hours.
go-centric performs tri-age on the fault and captures the details of the issue. A tradesman or contractor is then deployed to resolve the issue.

Value Proposition

We are able to provide a consistent and reassuring contact point for tenants, no matter which maintenance contractor Central and Cecil choose to engage with.
go-centric provide a 24/7 contact solution, so that Central and Cecil can manage their call demand when they are closed, in a transparent and processed environment.

Key features provided include:

  • Daily Reporting
  • Full audit trail
  • 24/7 support
  • Process orientated environment
  • Key account support as the service changes and develops

As we provide a pay as you go model, Central and Cecil only pay for time used. This saves money while allowing for a higher quality service from professional Advisors.

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Partnership Approach

go-centric has provided Central
and Cecil with a consistent and measurable contact centre solution that meets the changing needs of our residents and service users. We are delighted to work in partnership with them.

James Warne

Head of Property Services, Central and Cecil