Central and CecilCase study
Central and Cecil Housing Trust provides person-centred care and support and housing to vulnerable people, including frail older people; active older people and people with mental health support needs.
We provide a first point of contact for tenants where they require emergency repairs or maintenance support, specifically out with normal office working hours.
go-centric performs tri-age on the fault and captures the details of the issue. A tradesman or contractor is then deployed to resolve the issue.
We are able to provide a consistent and reassuring contact point for tenants, no matter which maintenance contractor Central and Cecil choose to engage with.
go-centric provide a 24/7 contact solution, so that Central and Cecil can manage their call demand when they are closed, in a transparent and processed environment.
Key features provided include:
- Daily Reporting
- Full audit trail
- 24/7 support
- Process orientated environment
- Key account support as the service changes and develops
As we provide a pay as you go model, Central and Cecil only pay for time used. This saves money while allowing for a higher quality service from professional Advisors.
go-centric has provided Central
and Cecil with a consistent and measurable contact centre solution that meets the changing needs of our residents and service users. We are delighted to work in partnership with them.