Customer Service Advisor Full-Time


Job Title:
Customer Service Advisor
Reports to:
Team Leader


Do you believe in delivering an outstanding customer experience?
Would you go above and beyond in supporting a customer to protect a brand’s reputation?
Are you absolutely passionate about exceeding people’s expectations?
Do you act with integrity at all times?
Would you like to work in a fun, rewarding team environment?

If yes, we’d love to talk to you.

We have a fantastic opportunity for an experienced, hard-working and focused Customer Service Advisor looking for a fresh approach to inbound customer services.


As customer service advisor you will be accountable for managing customer journeys alongside;

  • Assessing and resolving enquiries, requests and complaints, across multiple channels, telephone email, social media and webchat.
  • You will act as first point of contact for the customer and client; and as a point of escalation where specialist knowledge or further investigation is required.
  • Following and adhering to processes and procedures specific to our clients. This will include meeting Service Level Agreements, and achieving and maintaining quality standards set both internally and externally.
  • Processing payments efficiently and securely.
  • Maintaining electronic databases of all client interaction, with excellent written skills. Good grammar and spelling are essential.
  • Provide feedback to make necessary improvements to the overall customer journey and the role of the customer service advisor.
  • Participation in the induction and training of new customer service advisors to ensure the high standards are adhered to and the current knowledge levels are maintained.
  • Supporting colleagues and being a pro-active member of the go-centric team, working towards our company strategic goals.

YOU ARE        

  • Enthusiastic and motivated
  • Focused on delivering a great quality of customer service
  • Attention to detail and IT skills
  • Problem solving and multi-tasking
  • Understanding individuals with the ability to show empathy
  • Team player
  • Meet and exceed targets and performance standards


  • Customer service or contact center background
  • A strong background in a regulated sector preferred with a high level of attention to detail
  • Qualified to Standard Grade or NAT 5 level or above
  • Excellent telephone manner, able to demonstrate strong communication skills, listening and building rapport
  • Demonstrate drive, passion and enthusiasm
  • Ability to retain information, multi-task and problem solve
  • Ability to work in-house systems effectively


  • Free breakfast, tea and coffee
  • Opportunity to gain further qualifications through external training
  • Excellent career progression and training
  • Active social committee for the people run by the people
  • Payday pizza
  • Competitive car parking rates
  • Employee pension + Life insurance
  • Career progression
  • Regular events run by our in-house event coordinator
  • A great working environment with a fantastic team of people

40hr week between Monday and Sunday. Earliest start time is 7am and latest finish is 10pm.