Customer Service Advisor Part-Time

Glasgow

Job Title:
Customer Service Advisor
Reports To:
Team Leader
Salary:
£9,068
Contract Type:
Permanent

The Role

To work as part of a team delivering a first class, professional customer service, using a range of communication methods – but primarily email and social media – to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact.

Key Responsibilities

  • Assessing and resolving enquiries, requests and complaints, primarily via email, but also via the phone. You will act as first point of contact for the customer and client; and as a point of escalation where specialist knowledge or further investigation is required
  • Following and adhering to processes and procedures specific to our client. This will include meeting Service Level Agreements, and achieving and maintaining quality standards set both internally and externally
  • Processing payments efficiently and securely
  • Maintaining electronic databases of all client interaction
  • Provide feedback to make necessary improvements to the overall customer journey and the role of the customer service advisor
  • Participation in the induction and training of new customer service advisors to ensure the high standards are adhered to and the current knowledge levels are maintained
  • Ad Hoc tasks aimed at improving service levels

 

Essential Key Skills and Experience

  • Excellent written & spoken English is essential
  • Contact centre experience
  • Creative and innovative approach to problem-solving
  • Previous contact centre experience
  • Ability to work under pressure, whilst maintaining high standards
  • Able to build good working relationships across all levels
  • An excellent eye for detail

 

We Offer

go-centric is a dynamic business process outsourcer (BPO) based in the heart of Glasgow’s city centre. We pride ourselves on being a people-centred business; striving to provide an excellent customer experience on behalf of our clients and it is our people who are the key to achieving this.

  • Opportunity to gain further qualifications through external training
  • Excellent career progression and training
  • Active social committee for the people run by the people
  • Payday prizes and games
  • Employee pension + Life insurance
  • Career progression
  • Regular events
  • A great working environment with a fantastic team of people

 

Hours

Mornings and weekends. Shifts will usually be three four hour shifts between the hours of 7am-2pm and one 8hr shift at the weekend between 7am-10pm.

 

To Apply

Please attach an up to date CV and describe your relevant experience and interest in the position in the ‘additional info’ box below

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