Customer Service Advisor Part-Time

Glasgow

THE ROLE

Do you believe in delivering an outstanding customer experience?
Would you go above and beyond in supporting a customer to protect a brand’s reputation?
Are you absolutely passionate about exceeding people’s expectations?
Do you act with integrity at all times?
Would you like to work in a fun, rewarding team environment?

If yes, we’d love to talk to you.

We have a fantastic opportunity for an experienced, hard-working and focused Customer Service Advisor looking for a fresh approach to inbound customer services.

KEY RESPONSIBILITIES

As customer service advisor you will be accountable for managing customer journeys alongside;

  • Assessing and resolving enquiries, requests and complaints, across multiple channels, telephone email, social media and webchat.
  • You will act as first point of contact for the customer and client; and as a point of escalation where specialist knowledge or further investigation is required.
  • Following and adhering to processes and procedures specific to our clients. This will include meeting Service Level Agreements, and achieving and maintaining quality standards set both internally and externally.
  • Processing payments efficiently and securely.
  • Maintaining electronic databases of all client interaction, with excellent written skills. Good grammar and spelling are essential.
  • Provide feedback to make necessary improvements to the overall customer journey and the role of the customer service advisor.
  • Participation in the induction and training of new customer service advisors to ensure the high standards are adhered to and the current knowledge levels are maintained.
  • Supporting colleagues and being a pro-active member of the go-centric team, working towards our company strategic goals.

YOU ARE        

  • Enthusiastic and motivated
  • Focused on delivering a great quality of customer service
  • Attention to detail and IT skills
  • Problem solving and multi-tasking
  • Understanding individuals with the ability to show empathy
  • Team player
  • Meet and exceed targets and performance standards

ESSENTIAL KEY SKILLS AND EXPERIENCE

  • Customer service or contact center background
  • A strong background in a regulated sector preferred with a high level of attention to detail
  • Qualified to Standard Grade or NAT 5 level or above
  • Excellent telephone manner, able to demonstrate strong communication skills, listening and building rapport
  • Demonstrate drive, passion and enthusiasm
  • Ability to retain information, multi-task and problem solve
  • Ability to work in-house systems effectively

WE OFFER

  • A great working environment with a fantastic team of people
  • Excellent career progression
  • Excellent training

HOURS

16,18,20 or 30 hours per week, evening and weekends.