Resource Planner


Resource Planner



Job Title: Resource Planner

Reports To: Resource Planning Manager

Salary: £20,000 – £23,000 per year

Contract Type: Full-time, Permanent

The Role:

We’re looking for a Resource Planner to join our growing team and coordinate our campaigns for a range of incredible clients. Take a look at the job description and hit “apply” if you think this could be your next role.

Go-centric is a dynamic Business Process Outsourcer (BPO) based in the heart of Glasgow’s city centre. We pride ourselves on being a people-centred business; striving to provide an excellent customer experience on behalf of our clients and it is our people who are the key to achieving this.

We’re ambitious and we have high expectations. We’re all obsessive about delivering operational excellence and being outstanding. It’s what sets us apart from our competitors and it’s what we promise our clients. We need you to help us keep our promises.

Everyone in this business contributes towards delivering operational excellence and continuous improvement, regardless of their role. So, whether you speak to customers directly, manage a team, handle the finances, or do clever things with data and digital innovations, we have the same goal. Your ideas matter to help us meet these goals!

As part of the deal, we’re always putting profits back into the business to keep improving go-centric as a place to work. We offer excellent training and progression opportunities for people who want to grow and develop their career and the team work hard to make this a fun, energetic environment.

Are you a Resource Planner looking for your next role? Are you interested in working for a dynamic, forward-thinking business? If so, we’d love to hear from you.

Key Responsibilities:

  • Resource planning for a range of multi-channel campaigns throughout the business
  • Design efficient schedules to meet customer demand.
  • Forecasting – long term and intra-day
  • Tactical planning and what if scenario modelling
  • Identifying and analysing demand trends and operational performance to optimize occupancy and utilisation.
  • Production of call and agent performance MI
  • Provide sizing for new business opportunities
  • Optimising workforce to maximise billable hours and revenue
  • Identifying and analysing demand trends and operational performance
  • Production of call and agent performance MI
  • Building relationships and working collaboratively with multiple areas of the business
  • Identifying opportunities for improvement and helping us future-proof our planning processes
  • Highlighting and mitigating risks

Essential Experience:

  • Must have a minimum of three years’ resource planning experience within a multi-skilled call centre environment
  • Prior experience providing estimates for new business opportunities
  • Experience of capacity planning and intra-day forecasting, down to 15-30-minute intervals
  • Stakeholder management experience
  • Experience of workforce management systems
  • Experience of utilising a workforce management system

Essential Skills:

  • Advanced Excel skills
  • The ability to forecast for multiple different business areas
  • Good commercial awareness
  • Attention to detail

We Offer:

In return for your hard work, you will receive a great deal of recognition for your work, but we also offer several tangible benefits such as:

  • The opportunity to gain further qualifications through external training
  • Excellent career progression and training opportunities
  • Employee pension + Life insurance
  • A great working environment with a fantastic team of people

To Apply:

Please attach an up-to-date CV and describe your relevant experience and interest in the position in the ‘additional info’ box below.

Once you have applied, please go to and follow the instructions to upload your Speed Test and Work From Home (WFH) Environment.

If you have any questions don’t hesitate to contact us at

Ready to start your new career?
What are you waiting for? Apply below!