Call centre fears dismissed as Scots sector talks up recovery

David Harper, chairman of Glasgow-based Go-centric, believes that the sector has a positive future that can drive recovery. He points to work underway to retrain people who have lost their jobs, the growth of online business and projects being carried out to help isolated, vulnerable people.

His upbeat assessment comes amid fears the coronavirus outbreak and subsequent lockdown and physical distancing measures could negatively impact a call centre industry that employs an estimated 100,000 people in Scotland.

Read the full article