Customer experience trends for 2019
At go-centric we care passionately about the experience of the customer. As an omni channel business, servicing our clients across all channels including voice, email, social, live chat and apps, we’re always trying to keep ahead of trends and look for the best ways for our clients to reach and engage their customer base.
We love this article from customerthink.com, outlining some of the key trends for 2019. We’re already working with AI, apps and understand the importance of being true ambassadors of our clients’ brands, so we’re pleased to see we’re on the right track.