Day in the life of a go-centric Shared Service Advisor

by Apr 10, 2019News0 comments

Hello, my name is Angie from Glasgow and I’m a Customer Service Advisor at go-centric. I’ve been working at go-centric since 2017.

My role at go-centric is in the Shared Service Team. That means we look after multiple customers on behalf of clients including high street retailers, car parks, housing associations, utilities companies and membership organisations. I take pride in being an ambassador for our clients and I genuinely love my job!

The channels I use as part of my role are telephone and email. One minute I could be speaking to a housing association tenant, helping them raise an emergency repair for their kitchen sink that has burst and is flooding their house, and the next minute I could be processing a PCI DSS payment for a customer looking to book car parking for one of Scotland’s main airports. Between the phone calls we receive and respond to emails from retail customers, we are always kept busy!

We build rapport with our regular customers on the PCI DSS payment lines for our housing association clients. It’s great to show our clients that their customers will always have a friendly voice on the other end of the phone and that they will have the same level of excellent service every time, 24 hours a day, seven days a week.

At go-centric I love taking part in charity fundraising, whether that is a clothes collection for a local homeless charity or baking butterfly cakes for the local children’s hospital charity to raise funds through a bake sale.

We’re always kept in the loop with updates and process changes from our service delivery team directly from our clients and we are given this information in real-time from our dedicated intranet. I feel this is a fantastic way to convey information as we can adopt these changes either on the call that we are currently on or on the next call that we receive.

go-centric is definitely the place to be, the company helps us grow as employees and has a bright future ahead!