Disruptive Outsourcing

We love the term ‘disruptive outsourcing’ used by Deloitte in its 2018 Outsourcing Survey.

Outsourcing is not just about cost. It is economies of scale, expertise, quality and innovation. It is partnering with organisations that can give you a competitive edge, provide technology and resources and take on costly, repetitive processes to allow your business to do what it does best.

It’s our job to ensure technology and digital innovations keep our clients ahead in their industry, with employees who are expertly trained to deliver market leading customer service.

As a business process outsourcer we don’t just handle your customer service calls. We can take on a full range of business processes and administration as well as providing a full end to end omni-channel customer experience. Our DevOps team innovate to create digital solutions and automations. We can do all this 24/7/365.

Come and talk to us. Let us find ways to create a competitive edge for your business.

https://www.entrepreneur.com/article/328945

David Harper – go-centric exhibiting at SCDI Annual Forum

On the 25 and 26 April, we are an official exhibitor at the Scottish Council for Development and Industry (SCDI)’s 48th annual Forum, being held at the Edinburgh International Conference Centre (EICC).

The SCDI is an independent membership network who are a non-political and not-for-profit organisation that represents a cross-section of the private, public and social economy sectors. The annual forum convenes leaders from business, politics, the public and third sector and education establishments – alongside future leaders.

The two-day programme will provide networking opportunities for participants and interactive debates, focusing on strengthening foundations of economic growth and turn the environmental, demographic, mobility, educational and technological challenges that Scotland faces into clear economic opportunities for the future.

David Harper, Chairman at go-centric, who will be at the event, said: “As a Scottish man, owning an organisation in Glasgow, I felt it was critical for us to join SCDI. It’s a very reputable organisation, with clear goals in supporting businesses across Scotland to come together and grow Scotland’s economy. Being a member connects us with so many highly respected organisations and support from Scottish Enterprise. I’m delighted that we’re exhibiting at the annual forum this year and am looking forward to what looks like a great agenda, as well as networking with other successful business leaders. At go-centric we’re obsessed about delivering an amazing customer experience, it’s something I’m personally passionate about and I’m looking forward to sharing our vision.”

Speakers who are confirmed to be at the event include Nicola Sturgeon MSP (First Minister of Scotland, Scottish Government), Rt Hon David Mundell MP (Secretary of State for Scotland, UK Government), Robert Peston (Journalist, Broadcaster and Founder, Speakers for Schools), Ambassador Peter Wittig (German Ambassador to the United Kingdom), Steve Dunlop (Chief Executive, Scottish Enterprise) and Chris Yiu (Senior Policy Fellow for Technology, The Tony Blair Institute). Sally Magnusson, broadcaster for BBC Scotland will be the Facilitator the event.

go-centric are glad to be a part of this fantastic event and we hope to see you along at the forum! For more information on the event and how to attend, please visit: https://www.scdi.org.uk/events/scdi-forum-2019/

go-centric go-live! Launch Event

On Wednesday 17 April we will be celebrating our official go-centric launch event at our Glasgow HQ!

At our official launch event we will be sharing exciting new developments in our business, including some digital demos, networking opportunities along with refreshments. David Harper, our chairman, will share his passion for outstanding customer service with some examples of wow customer experience, and transforming satisfaction into loyalty, as well as the vision for go-centric.

We will also be joined by, Jamie Hepburn MSP. Jamie is a Scottish National Party politician serving as Minster for Business, Fair Work and Skills for The Scottish Government since 26 June 2018. He had previously been the Minister for Sport, Health Improvement and Mental Health from 2014 to 2016 and Minister for Employability and Training from May 2016 to June 2018.

We are also lucky to have Steve Head giving a talk at the event. Steve is a full-time keynote speaker, inspirational trainer, coach and author and one of the most sought-after performance coaches in the UK. We’ve worked with him on many occasions and think he is absolutely brilliant. He’s worked with the NHS, councils, schools, universities and many corporates including Vodafone and Santander. He is also coach to England Wheelchair Rugby League Team.

If you would like more detail or to discuss our launch event next month, please e-mail Nina.Dorner@go-centric.co.uk for more information.