Introducing our new Finance Director, Jamie Beal

Introducing our new Finance Director, Jamie Beal.

Jamie officially joined go-centric in May 2019, having acted as an external adviser to the Company from October 2018 whilst working with a mid-tier Scottish accountancy firm.  His return to an FD role within industry from professional services after a period of ten years allows him to leverage against an enhanced skill set, having specialised in a wide range of activities including debt, grant and equity finance raising; business acquisitions and disposals; MBOs; MBIs; corporate venturing and strategic advisory.

His previous time spent as a principal, as well as an advisor, enables him to better understand the operational and people issues within businesses, and their impact on the financial and commercial well-being of the organisation.  He is a valuable addition to go-centric, ensuring we have a clear financial strategy and robust financial management, whilst also providing input on all new business proposals and cost-benefit analyses in relation to new and existing suppliers.  Jamie is a qualified Chartered Accountant with the Institute of Chartered Accountants in Scotland.

Welcome to the team Jamie!

How Outsourcing Can Make Your Business Better

Invest your time, money and resources into doing what you do best. As businesses grow in size, they inevitably get more complex. More people, more space, more governance, more cost, more control.

As a fast-growing industry, outsourcing proves there are a number of reasons why it can be the right strategic choice, and make a significant contribution to the success of your business.

  1. You’re tapping into resource and expertise

You’re buying specialist services, with extensive knowledge and expertise in specific products, processes or services. Your outsourcing partner constantly builds on best practice, learning from what works and doesn’t work across multiple clients. You’re also buying the ability to run a 24/7/365 business, without the overheads.

  1. You’re mitigating your risk in terms of business continuity or disaster recovery

A good outsourcing partner will have robust business continuity and disaster recovery plans in place, to ensure your customers don’t take the hit if anything happens. They can provide you with overflow or emergency services, so if your system fails or the phone lines are down, your customers will continue to receive a consistent, seamless service.

  1. You can more easily offer 24/7 services in multiple languages

Recruiting a multi-lingual team is complex and expensive. A good outsourcing partner will help you go global, with skilled resources providing services across a number of languages.

  1. You can save money

The right partner will provide you with a cost-effective service, costing you far less than the recruitment and headcount, office space, technology, training and management costs you would incur delivering in-house. Their services will be flexible and scalable, to support the peaks and troughs of your volumes, without the need for costly headcount.

  1. You can utilise technological innovation

Keeping on top of digital development and trends isn’t easy, for any size of business. It takes significant time and investment. The Cloud enables your outsourcing partner to connect with your systems seamlessly, and their development team will constantly be looking for ways to innovate and improve your customer experience.

The one thing that outsourcing won’t do? It won’t harm your customer experience. At go-centric we’re committed to delivering an outstanding experience for you and your customers. From omni-channel customer services, through to membership services, administration, social media management and back office solutions, we can support your business and help you thrive.

Please come and talk to us about your business goals.

https://go-centric.co.uk/get-in-touch/

go-centric exhibiting at SFHA Housing Scotland Annual Conference

Next month go-centric are exhibitors at the Scottish Federation of Housing Association’s Housing Scotland Annual Conference. The event on the 11/12 June, at the Radisson Blu Hotel in Glasgow is one of Scotland’s highest profile housing conferences.

The Housing Scotland event provides the chance for people in the industry to build skills and network, along with showcasing who future customers will be and what homes and neighbourhoods will look like in 2040.

Kelly Arrol, Service Delivery Director at go-centric will be joined by Partnerships Director Matthew Griffiths on the exhibition stand, and commented, “Having worked with a large number of housing associations over the past 20 years, we consider ourselves as partners to the industry, with significant knowledge and expertise to support organisations in delivering an outstanding service to their customers. We’re delighted to be an exhibitor and to attend such an important event for the Scottish housing association sector.”

The conference also features workshops from the likes of NHS Scotland, Social Bite, Keep Scotland Beautiful and Shelter. Speakers at the event include:

  • Sally Thomas – Chief Executive at the Scottish Federation of Housing Associations (SFHA)
  • Andrew van Doorn – Chief Executive of HACT, a UK innovation charity, social enterprise and industry-focused think/do tank established by the housing association sector.
  • Professor Sir Harry Burns FRSE – Professor of Global Public Health at the University of Strathclyde
  • John Loughton – Chief Executive of leadership company Dare2Lead, and Founder of The Scran Academy – a business providing employment support to disadvantaged young people

go-centric as Commercial Associates of the SFHA, are looking forward to what we know will be a fantastic event.

For more information and how to attend, please visit: https://www.sfha.co.uk/whats-on/event-details/sfha-annual-conference-2019

David Harper and Steve Head are hits at the go-live event

The go-centric team celebrated a fantastic launch night on Wednesday 17 April. We had a fantastic turn out, current clients, prior clients, potentially new clients, key partners, stakeholders and friends filled the office for a great evening.

We wanted to offer an event that would celebrate the creation of the go-centric brand and showcase our passion for the business and vision for the future, but also offer beneficial and inspirational information with our guests. We’re hopeful that everyone felt it was time well spent and a positive experience.

As well as a warm welcome, Jo Mansell our COO shared her wisdom on creating high performing teams and her experience of doing so across a multitude of major corporate brands.

David Harper, Chairman, demonstrated his incredible passion for customer service and talked about the difference between customer satisfaction and customer loyalty, and what leading brands do differently to become synonymous with outstanding service.

Steve Head, one of the most sought after motivational speakers in the UK, delivered his keynote and taught the audience some valuable lessons in using the power of positivity to create success. Everyone left talking about #149, the 4 minute rule, GOBs and fish, and with smiles on their faces because he is such a funny and entertaining speaker.

And in amongst the talks we enjoyed canapes, drinks and music and members of the go-centric team ran demo rooms on our People & Culture, and Technology & Innovation, showcasing all the work we’re doing to continue the transformation of go-centric and deliver outstanding for our clients and their customers.

We’ll be sharing photos and video edits of the evening on LinkedIn and our Facebook and Instagram pages, so please give us a follow if you haven’t already.

If you didn’t manage to attend on the night, have any questions or would like to know more about our business we’d love to come and visit you, or host you at our go-centric offices. Please don’t hesitate to get in touch.

 

photos from go-live event

photos from our go-live event

Day in the life of a go-centric Shared Service Advisor

Hello, my name is Angie from Glasgow and I’m a Customer Service Advisor at go-centric. I’ve been working at go-centric since 2017.

My role at go-centric is in the Shared Service Team. That means we look after multiple customers on behalf of clients including high street retailers, car parks, housing associations, utilities companies and membership organisations. I take pride in being an ambassador for our clients and I genuinely love my job!

The channels I use as part of my role are telephone and email. One minute I could be speaking to a housing association tenant, helping them raise an emergency repair for their kitchen sink that has burst and is flooding their house, and the next minute I could be processing a PCI DSS payment for a customer looking to book car parking for one of Scotland’s main airports. Between the phone calls we receive and respond to emails from retail customers, we are always kept busy!

We build rapport with our regular customers on the PCI DSS payment lines for our housing association clients. It’s great to show our clients that their customers will always have a friendly voice on the other end of the phone and that they will have the same level of excellent service every time, 24 hours a day, seven days a week.

At go-centric I love taking part in charity fundraising, whether that is a clothes collection for a local homeless charity or baking butterfly cakes for the local children’s hospital charity to raise funds through a bake sale.

We’re always kept in the loop with updates and process changes from our service delivery team directly from our clients and we are given this information in real-time from our dedicated intranet. I feel this is a fantastic way to convey information as we can adopt these changes either on the call that we are currently on or on the next call that we receive.

go-centric is definitely the place to be, the company helps us grow as employees and has a bright future ahead!