Introducing our new Finance Director, Jamie Beal

Introducing our new Finance Director, Jamie Beal.

Jamie officially joined go-centric in May 2019, having acted as an external adviser to the Company from October 2018 whilst working with a mid-tier Scottish accountancy firm.  His return to an FD role within industry from professional services after a period of ten years allows him to leverage against an enhanced skill set, having specialised in a wide range of activities including debt, grant and equity finance raising; business acquisitions and disposals; MBOs; MBIs; corporate venturing and strategic advisory.

His previous time spent as a principal, as well as an advisor, enables him to better understand the operational and people issues within businesses, and their impact on the financial and commercial well-being of the organisation.  He is a valuable addition to go-centric, ensuring we have a clear financial strategy and robust financial management, whilst also providing input on all new business proposals and cost-benefit analyses in relation to new and existing suppliers.  Jamie is a qualified Chartered Accountant with the Institute of Chartered Accountants in Scotland.

Welcome to the team Jamie!

How Outsourcing Can Make Your Business Better

Invest your time, money and resources into doing what you do best. As businesses grow in size, they inevitably get more complex. More people, more space, more governance, more cost, more control.

As a fast-growing industry, outsourcing proves there are a number of reasons why it can be the right strategic choice, and make a significant contribution to the success of your business.

  1. You’re tapping into resource and expertise

You’re buying specialist services, with extensive knowledge and expertise in specific products, processes or services. Your outsourcing partner constantly builds on best practice, learning from what works and doesn’t work across multiple clients. You’re also buying the ability to run a 24/7/365 business, without the overheads.

  1. You’re mitigating your risk in terms of business continuity or disaster recovery

A good outsourcing partner will have robust business continuity and disaster recovery plans in place, to ensure your customers don’t take the hit if anything happens. They can provide you with overflow or emergency services, so if your system fails or the phone lines are down, your customers will continue to receive a consistent, seamless service.

  1. You can more easily offer 24/7 services in multiple languages

Recruiting a multi-lingual team is complex and expensive. A good outsourcing partner will help you go global, with skilled resources providing services across a number of languages.

  1. You can save money

The right partner will provide you with a cost-effective service, costing you far less than the recruitment and headcount, office space, technology, training and management costs you would incur delivering in-house. Their services will be flexible and scalable, to support the peaks and troughs of your volumes, without the need for costly headcount.

  1. You can utilise technological innovation

Keeping on top of digital development and trends isn’t easy, for any size of business. It takes significant time and investment. The Cloud enables your outsourcing partner to connect with your systems seamlessly, and their development team will constantly be looking for ways to innovate and improve your customer experience.

The one thing that outsourcing won’t do? It won’t harm your customer experience. At go-centric we’re committed to delivering an outstanding experience for you and your customers. From omni-channel customer services, through to membership services, administration, social media management and back office solutions, we can support your business and help you thrive.

Please come and talk to us about your business goals.

https://go-centric.co.uk/get-in-touch/

Introducing…. Matthew Griffiths, Partnerships Director

Introducing…. Matthew, our Partnerships Director. It’s Matthew’s job to show off go-centric’s excellent outsourcing capabilities and establish relationships with new clients. We asked Matthew five quick fire questions to get to know him.

What is your background/experience?

My experience over the last 20 years is heavily involved in contact centre performance management and outsourcing.  I have worked across several industries which has given me great exposure to what clients and customers really need.

What are your favourite things to do outside work?

Spending time with my young family is my favourite thing to do when the work hat is off and I am also a Hearts FC season ticket holder for my sins!

Tell us an interesting fact about you.

I danced on stage with Leo Sayers – sad more than interesting really.

What made you join go-centric?

It really is an excellent, forward thinking company with big ambitions. go-centric has the ability to make a measurable difference and add value to businesses of all shapes and sizes.  If you have an outsource need, go-centric can offer an outstanding solution – I want to be part of that journey.

What do you think of go-centric so far?

The go-live event we held on 17 April was a brilliant reflection of the company and the relationship we have with our clients. You get the strong feeling from the team they all want to be the best, everyone has welcomed me and thus far, I have not been picked on for being from Edinburgh!

Best of luck Matthew in the new role!

David Harper and Steve Head are hits at the go-live event

The go-centric team celebrated a fantastic launch night on Wednesday 17 April. We had a fantastic turn out, current clients, prior clients, potentially new clients, key partners, stakeholders and friends filled the office for a great evening.

We wanted to offer an event that would celebrate the creation of the go-centric brand and showcase our passion for the business and vision for the future, but also offer beneficial and inspirational information with our guests. We’re hopeful that everyone felt it was time well spent and a positive experience.

As well as a warm welcome, Jo Mansell our COO shared her wisdom on creating high performing teams and her experience of doing so across a multitude of major corporate brands.

David Harper, Chairman, demonstrated his incredible passion for customer service and talked about the difference between customer satisfaction and customer loyalty, and what leading brands do differently to become synonymous with outstanding service.

Steve Head, one of the most sought after motivational speakers in the UK, delivered his keynote and taught the audience some valuable lessons in using the power of positivity to create success. Everyone left talking about #149, the 4 minute rule, GOBs and fish, and with smiles on their faces because he is such a funny and entertaining speaker.

And in amongst the talks we enjoyed canapes, drinks and music and members of the go-centric team ran demo rooms on our People & Culture, and Technology & Innovation, showcasing all the work we’re doing to continue the transformation of go-centric and deliver outstanding for our clients and their customers.

We’ll be sharing photos and video edits of the evening on LinkedIn and our Facebook and Instagram pages, so please give us a follow if you haven’t already.

If you didn’t manage to attend on the night, have any questions or would like to know more about our business we’d love to come and visit you, or host you at our go-centric offices. Please don’t hesitate to get in touch.

 

photos from go-live event

photos from our go-live event

Disruptive Outsourcing

We love the term ‘disruptive outsourcing’ used by Deloitte in its 2018 Outsourcing Survey.

Outsourcing is not just about cost. It is economies of scale, expertise, quality and innovation. It is partnering with organisations that can give you a competitive edge, provide technology and resources and take on costly, repetitive processes to allow your business to do what it does best.

It’s our job to ensure technology and digital innovations keep our clients ahead in their industry, with employees who are expertly trained to deliver market leading customer service.

As a business process outsourcer we don’t just handle your customer service calls. We can take on a full range of business processes and administration as well as providing a full end to end omni-channel customer experience. Our DevOps team innovate to create digital solutions and automations. We can do all this 24/7/365.

Come and talk to us. Let us find ways to create a competitive edge for your business.

https://www.entrepreneur.com/article/328945