go-centric exhibiting at SFHA Housing Scotland Annual Conference

Next month go-centric are exhibitors at the Scottish Federation of Housing Association’s Housing Scotland Annual Conference. The event on the 11/12 June, at the Radisson Blu Hotel in Glasgow is one of Scotland’s highest profile housing conferences.

The Housing Scotland event provides the chance for people in the industry to build skills and network, along with showcasing who future customers will be and what homes and neighbourhoods will look like in 2040.

Kelly Arrol, Service Delivery Director at go-centric will be joined by Partnerships Director Matthew Griffiths on the exhibition stand, and commented, “Having worked with a large number of housing associations over the past 20 years, we consider ourselves as partners to the industry, with significant knowledge and expertise to support organisations in delivering an outstanding service to their customers. We’re delighted to be an exhibitor and to attend such an important event for the Scottish housing association sector.”

The conference also features workshops from the likes of NHS Scotland, Social Bite, Keep Scotland Beautiful and Shelter. Speakers at the event include:

  • Sally Thomas – Chief Executive at the Scottish Federation of Housing Associations (SFHA)
  • Andrew van Doorn – Chief Executive of HACT, a UK innovation charity, social enterprise and industry-focused think/do tank established by the housing association sector.
  • Professor Sir Harry Burns FRSE – Professor of Global Public Health at the University of Strathclyde
  • John Loughton – Chief Executive of leadership company Dare2Lead, and Founder of The Scran Academy – a business providing employment support to disadvantaged young people

go-centric as Commercial Associates of the SFHA, are looking forward to what we know will be a fantastic event.

For more information and how to attend, please visit: https://www.sfha.co.uk/whats-on/event-details/sfha-annual-conference-2019

David Harper and Steve Head are hits at the go-live event

The go-centric team celebrated a fantastic launch night on Wednesday 17 April. We had a fantastic turn out, current clients, prior clients, potentially new clients, key partners, stakeholders and friends filled the office for a great evening.

We wanted to offer an event that would celebrate the creation of the go-centric brand and showcase our passion for the business and vision for the future, but also offer beneficial and inspirational information with our guests. We’re hopeful that everyone felt it was time well spent and a positive experience.

As well as a warm welcome, Jo Mansell our COO shared her wisdom on creating high performing teams and her experience of doing so across a multitude of major corporate brands.

David Harper, Chairman, demonstrated his incredible passion for customer service and talked about the difference between customer satisfaction and customer loyalty, and what leading brands do differently to become synonymous with outstanding service.

Steve Head, one of the most sought after motivational speakers in the UK, delivered his keynote and taught the audience some valuable lessons in using the power of positivity to create success. Everyone left talking about #149, the 4 minute rule, GOBs and fish, and with smiles on their faces because he is such a funny and entertaining speaker.

And in amongst the talks we enjoyed canapes, drinks and music and members of the go-centric team ran demo rooms on our People & Culture, and Technology & Innovation, showcasing all the work we’re doing to continue the transformation of go-centric and deliver outstanding for our clients and their customers.

We’ll be sharing photos and video edits of the evening on LinkedIn and our Facebook and Instagram pages, so please give us a follow if you haven’t already.

If you didn’t manage to attend on the night, have any questions or would like to know more about our business we’d love to come and visit you, or host you at our go-centric offices. Please don’t hesitate to get in touch.

 

photos from go-live event

photos from our go-live event

Day in the life of a go-centric Shared Service Advisor

Hello, my name is Angie from Glasgow and I’m a Customer Service Advisor at go-centric. I’ve been working at go-centric since 2017.

My role at go-centric is in the Shared Service Team. That means we look after multiple customers on behalf of clients including high street retailers, car parks, housing associations, utilities companies and membership organisations. I take pride in being an ambassador for our clients and I genuinely love my job!

The channels I use as part of my role are telephone and email. One minute I could be speaking to a housing association tenant, helping them raise an emergency repair for their kitchen sink that has burst and is flooding their house, and the next minute I could be processing a PCI DSS payment for a customer looking to book car parking for one of Scotland’s main airports. Between the phone calls we receive and respond to emails from retail customers, we are always kept busy!

We build rapport with our regular customers on the PCI DSS payment lines for our housing association clients. It’s great to show our clients that their customers will always have a friendly voice on the other end of the phone and that they will have the same level of excellent service every time, 24 hours a day, seven days a week.

At go-centric I love taking part in charity fundraising, whether that is a clothes collection for a local homeless charity or baking butterfly cakes for the local children’s hospital charity to raise funds through a bake sale.

We’re always kept in the loop with updates and process changes from our service delivery team directly from our clients and we are given this information in real-time from our dedicated intranet. I feel this is a fantastic way to convey information as we can adopt these changes either on the call that we are currently on or on the next call that we receive.

go-centric is definitely the place to be, the company helps us grow as employees and has a bright future ahead!

Disruptive Outsourcing

We love the term ‘disruptive outsourcing’ used by Deloitte in its 2018 Outsourcing Survey.

Outsourcing is not just about cost. It is economies of scale, expertise, quality and innovation. It is partnering with organisations that can give you a competitive edge, provide technology and resources and take on costly, repetitive processes to allow your business to do what it does best.

It’s our job to ensure technology and digital innovations keep our clients ahead in their industry, with employees who are expertly trained to deliver market leading customer service.

As a business process outsourcer we don’t just handle your customer service calls. We can take on a full range of business processes and administration as well as providing a full end to end omni-channel customer experience. Our DevOps team innovate to create digital solutions and automations. We can do all this 24/7/365.

Come and talk to us. Let us find ways to create a competitive edge for your business.

https://www.entrepreneur.com/article/328945

David Harper – go-centric exhibiting at SCDI Annual Forum

On the 25 and 26 April, we are an official exhibitor at the Scottish Council for Development and Industry (SCDI)’s 48th annual Forum, being held at the Edinburgh International Conference Centre (EICC).

The SCDI is an independent membership network who are a non-political and not-for-profit organisation that represents a cross-section of the private, public and social economy sectors. The annual forum convenes leaders from business, politics, the public and third sector and education establishments – alongside future leaders.

The two-day programme will provide networking opportunities for participants and interactive debates, focusing on strengthening foundations of economic growth and turn the environmental, demographic, mobility, educational and technological challenges that Scotland faces into clear economic opportunities for the future.

David Harper, Chairman at go-centric, who will be at the event, said: “As a Scottish man, owning an organisation in Glasgow, I felt it was critical for us to join SCDI. It’s a very reputable organisation, with clear goals in supporting businesses across Scotland to come together and grow Scotland’s economy. Being a member connects us with so many highly respected organisations and support from Scottish Enterprise. I’m delighted that we’re exhibiting at the annual forum this year and am looking forward to what looks like a great agenda, as well as networking with other successful business leaders. At go-centric we’re obsessed about delivering an amazing customer experience, it’s something I’m personally passionate about and I’m looking forward to sharing our vision.”

Speakers who are confirmed to be at the event include Nicola Sturgeon MSP (First Minister of Scotland, Scottish Government), Rt Hon David Mundell MP (Secretary of State for Scotland, UK Government), Robert Peston (Journalist, Broadcaster and Founder, Speakers for Schools), Ambassador Peter Wittig (German Ambassador to the United Kingdom), Steve Dunlop (Chief Executive, Scottish Enterprise) and Chris Yiu (Senior Policy Fellow for Technology, The Tony Blair Institute). Sally Magnusson, broadcaster for BBC Scotland will be the Facilitator the event.

go-centric are glad to be a part of this fantastic event and we hope to see you along at the forum! For more information on the event and how to attend, please visit: https://www.scdi.org.uk/events/scdi-forum-2019/